Orders from/to Switzerland
Dear Swiss customers, we gladly and often deliver to Switzerland.
Everything is easy for you:
Orders Exempt from VAT
As a customer from a non-EU country, you can shop with us without paying VAT. The prices quoted in the online shop initially include German VAT (19 %). However, after entering your billing and delivery address, the net prices will be shown.
Customs Duties, Fees and Taxes
When shipping to Switzerland, the Swiss import turnover tax (value added tax) as well as the customs clearance and import fee will be charged. For goods from non-EU countries (Davey Lighting and Original BTC from Great Britain) additional customs costs apply. This is conveniently handled by our shipper, DHL. An overview of DHL on the most common questions about customs clearance and value added tax can be found in the DHL Customs Information document. In the case of forwarding deliveries, the freight forwarder handles the transaction.
Shipping to an Address within Germany
We also ship to German delivery addresses. In this case, the German VAT will be charged. To receive VAT reimbursement, please send us the export certificate stamped by customs office witih three months after the receipt of your delivery. After receiving this form, we will transfer the German VAT amount to your account.
Website of the Federal Office for Customs and Border Security: Importation for individuals
For commercial customers who export our goods themselves, we require a customs declaration with MRN and an export notice from customs for the VAT refund.
Please call us, we are happy to help.
For further questions or orders, we are available by phone.
Phone 0049 821 / 450 45 25
(workdays from 9:00–13:00 and 14:00–16:00)
Do you have questions about delivery times or payment?
We are happy to provide answers by phone (weekdays 9am–1pm + 2pm–4pm CET) or by email.
Do you have questions about our lights?
As specialized retailers, we are very familiar with our products and maintain close relations with our manufacturers.
Do you need advice in choosing the right lamp?
Thanks to many years of experience in stationary retail, we can provide useful advice on lighting questions and style topics.
Are you planning a larger project?
We are experienced partners for large project specifications, e.g. for gastronomy, hospitality and retail as well as set design for film and television. Ask us for an individual offer!